Hi Team,
It's been SO busy lately and we've been pretty understaffed and I know everyone is feeling the pressure. And because of that I thought it was important to shout out excellent customer service, despite these challenges.
So I'm awarding Marianne Star of the Day!
I witnessed Marianne taking a second to educate a customer about watching the screen when returning items so they can see which trolley the items belong on. The customer had originally placed the items on a white trolley when in fact they were all straight Unley returns for shelving.
The whole point of our big RFID changes were to decrease staff manual handling but I'm sure lots of you will agree when I say it doesn't feel like it's decreased at all. And part of that problem is patrons popping their items in the incorrect location. We may not always catch them but if we do, it's so important to stop and educate. We are constantly showing our customers cool new things in libraries and it's part of our commitment to lifelong learning.
So I just wanted to say thanks to Marianne for being a STAR.
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