These fields are used for sending statistics to the Grants Commission as part of our annual reporting. We're doing pretty well, as across the consortium only 10% of memberships don't have any data entered in User Cat 2 (Council area) and only 7% don't have data in User Cat 3 (Suburb) but just so you know, this data IS used - you are contributing vital information when you fill these in!
Also don't forget when changing a customer's address to update cats 2 and 3 if required so all info is current. Please.
If the customer is not sure of their council area, please look it up! You can google the suburb, or the LGA have a handy page on their website just for this purpose, which is linked to on our intranet:
http://lga.sa.gov.au/councils - good for those tricky suburbs that straddle 2 councils.
PLS have sent us reports of our customers who are currently missing this info, which the multi-talented Cortesse and I are working through.
Thanks team!
