If you knew Suzy like I know Suzy

Looks like Suzy will need to be kept working day and night since she’s responsible for running the services of the security gates. If we turn off the sort assistant, noticeably during the weekends at Unley, the alarm gates will sound but no listing of the item shows. But when the sort assistant is running, the alarm gates will sound and show what item/s triggered it.

So from now on we’ll keep both sort assistants on – Goodwood and Unley. We will occasionally give them a slight reprieve now and then but on the whole they’ll remain running. Suzy’s not only a slayer but a security guard as well. Good ole Suzy!

But wait, there's more...

In addition to the kiosk software improvements detailed in the last post, there is also a brand new compact Circulation Assistant installed on the PC-on-the-bench-behind-the-pod @ Goodwood. So you can now read and encode tags from all three Goodwood staff PCs out in the public space. How cool is that?!? You can now do all of the tag things from all of the PCs all of the time - a definite improvement for our customer experience.

Added bonus update for those who are all about loving the details:
The Circulation Assistant, Alarm Viewer, Sort Assistant and Management Console software has also been updated to the latest and greatest versions @ Goodwood. Unley will start being upgraded this week.

You probably won't immediately notice the difference when using the Sort Assistant and Circ Assistants like you will with the kiosks, but there are apparently bug fixes and improvements so feel free to share improvements you come across while using these!

STAR Enhancer: what to do when a gate pulls a magic trick

As masters of observation I'm sure you all know that we have a total of three RFID security gates - two @ Unley and one @ Goody.

They are named based on their locations:
FE-GATE-UN-OX (Unley gate, Oxford Terrace side)
FE-GATE-UN-CO (Unley gate, Council side)
FE-GATE-GW-CP (Goodwood gate, carpark side...even though yes, technically there is only one side @ Goodwood!)

So, magic lovers, have you ever been looking in the Alarm Viewer software after an item has set the gate alarm off, you've pressed the Refresh button about a million times, but still not been able to find any alarms for the beeping gate listed? And if you use the Gate filter drop down (as shown below), the gate itself has done a disappearing act?

For example...

For some reason that FE have not been able to pin point at this stage of the game, this disappearing gate magic trick happens occasionally on an ad hoc basis...interestingly, it almost always happens to the FE-GATE-UN-CO. So how do you fix this? Well luckily, really easily!

• Go to the 'Suzy the Slayer' Sort Assistant in the Unley workroom and press the Close button on the Sort Assistant software.
• Double tap on the 'Restart Smart Library Services' icon on the desktop.
• Set off the disappearing gate with a secured item so that the alarm beeps. 
• Close and reopen any instances of the Alarm Viewer software, press Refresh and the gate should reappear - abracadabra!

Simple. And now you know, you will probably never need to use this :)