Too many items on the platform

Hi guys

I was just helping a customer to return a number of DVDs and she was continually getting the 'too many items' red cross error, even though she only had the one item in her hand. We thought it was picking up the ones in her bag, but even as she stood further and further away, the error would not disappear! 

Saving her from standing 2 metres away, I took her items from her and further investigated the issue.
Looking at the RFID pad on the mini pod, I noticed it was looking for 2 different barcodes. Weird.

I then discovered that she had the wrong discs in the wrong cases - so each DVD was trying to scan two different barcodes and two different RFID tags! So the machine thought that one DVD was, in fact, two. Mystery solved!

Hopefully this little hint will help someone else if they see this error again.

Cheers
Nicole