Just wanted to back up Martine's post about the customer experience improvements that we provide @ Unley just by utilising our mini-pod.I spent a STAR shift this week hanging around the pod and it was brilliant to be able to easily see when people required assistance and could quickly offer without them having to summon a staff member.
This was especially useful for noticing when people encountered the 'red circle of doom' (no actual doom included, but it sounds impressive) on borrowing because their privilege had expired. I was able to easily renew using the mini-pod - while at the same time checking their details and adding an email address.
Helpful hint - you can easily sell people on adding an email by letting them know that they will receive a 3 day pre-overdue reminder for their items. Who doesn't love that?!?
While at the mini pod I also was able to welcome customers, direct them to the holds shelf, PCs and collections...as well as put through courier dexions and shelve holds.
The mini pod is indeed maxi-awesome. It is definitely the place to be, so make sure you help us help our customers by using this great tool.
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