It's an honour and a privilege

Further to Caitlin's email to check if a member's 1LMS privilege has expired if they cannot access Overdrive, this also applies to the library wifi...and any other electronic resource.

So if a user is having trouble accessing any library e-resource (including the Enterprise catalogue) or the wifi the most likely cause of the moment is an expired privilege.

So as the first troubleshooting step, jump into Workflows and check their membership expiry. Remembering to check their address details and add a mobile or email address to improve communications.

Privilege renewals are instantaneous - so enjoy providing a super quick solution!