✫ On coming through the council side public entrance this morning Gordy noticed that the entrance was covered in sticky, dusty spider webs. She went all 'Sadie the cleaning lady' and got out the duster and cleaned up both entrances so that our customers first impression on entry isn't one of obvious grottiness.
✫ This was followed by library rock star Karyn taking a phone call from a customer who wanted to book into a full program. Instead of just saying 'sorry the event and the waiting list are full. bye bye now', she let the customer know about the library e-newsletters and how they are a great way of finding out about all the awesome programs and events we offer and promptly signed them up for two newsletters over the phone.
Go you good things!
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